Bicycle Mechanic (m/f/d) - Technical Customer Service

Your daily life at Raymon:

• Tech meets customer service: You'll handle the intake, diagnosis, documentation, and assessment of particularly critical and challenging complaints that our dealers couldn't resolve – and find the right solution.
• Problem solver with a workshop focus: You'll professionally repair complex complaints and ensure our bikes are quickly back on the road or trail.
• Interface with our dealers: You'll communicate closely with our retail partners and collaborate tightly with the Customer Service Team.
• Spare parts under control: You'll manage and oversee our spare parts inventory, ensuring necessary components are available and properly organized.
• Sharing knowledge: You'll conduct internal technical training sessions and share your expertise clearly with colleagues and partners.
• Tech with foresight: You'll monitor our product range from a technical perspective, analyze issues and complaints, and develop solutions for recurring series problems – in close coordination with Quality Management.
• Bikes for special occasions: You'll assemble and maintain our event bikes, ensuring they're perfectly prepared for their use.
• Customization: You'll customize bikes for brand ambassadors, implementing necessary modifications and adjustments.
• Ready for the spotlight: You'll prepare bikes for photoshoots, media tests, and other product showcases, both technically and visually.
• Team player on tour: You'll support our team at events on-site, bringing your technical expertise wherever it's needed.

What excites us about you:

• Technical background: You're skilled at fixing things and enjoy tackling even the trickiest cases. When a dealer hits a roadblock, you identify the issue, develop a solution, and get the bike back on the road.
• System & diagnosis know-how: Knowledge of component manufacturers and their software and diagnostic systems is a real plus.
• Customer-oriented & communicative: You communicate clearly, solution-oriented, and at eye level – both internally and externally.
• Organizational talent: You keep track of multiple parallel topics and can reliably coordinate tasks.
• Digitally savvy: You have experience with ERP and CRM systems and confidently use digital tools in your daily work.
• Team player: You enjoy collaborating with other departments and actively contribute to joint solutions.
• Problem solver: You excel in problem-solving and analytical thinking.