FAQ

General

Where can I buy a RAYMON bike?

You can get RAYMON bikes from dealers near you. Just enter your ZIP code in our dealer search, and we’ll show you all the stores in your area.

What types of bikes does RAYMON offer?

We build bikes in the categories MTB, road, gravel, trekking, city, and kids – available as classic or e-bikes. Whether for everyday use, evening rides, or real adventures: we have the perfect bike for every journey.

How do I register my bike or e-bike?

Registration is easy online via our registration portal:

RAYMON CARE

With registration, you can benefit from extended services or protection programs depending on the model and country. Have your frame number and purchase receipt ready.

What is the range of my e-bike?

The range depends on numerous factors, such as:

Battery capacity
Support level
Rider weight
Terrain
Tire pressure
Outside temperature
Headwind
Riding style

Depending on conditions, the actual range can vary significantly.

Where can I find user manuals and technical information?

User manuals, technical documentation, software information, and current service updates can be found in the downloads section of our website or through an authorized dealer.

What should I do in case of a complaint or warranty issue?

Always contact the authorized dealer where you purchased the bike or one of our partner dealers. They will review the issue and handle further processing with our service team. Have the following ready:

Purchase receipt
Frame number
Photos of the damage
A brief description of the issue

Technology & Equipment

What does a mullet setup mean?

Mullet setup means: a large 29-inch front wheel and a smaller 27.5-inch rear wheel. The large front wheel provides stability and smoothness at speed, while the smaller rear wheel ensures agile, playful handling – "business in the front, party in the back," as we like to say. Check the specs to see which models feature this setup.

How often should my bike or e-bike be serviced?

We recommend:

First inspection after approx. 300–500 km or within the first three months.
Then at least once a year or according to the intervals specified by the component manufacturers.
More frequently with intensive use.

Regular maintenance increases safety and extends the lifespan of your bike.

Can I order spare parts directly from the manufacturer?

Our spare parts supply is handled exclusively through authorized dealers. This ensures the correct components are selected and professionally installed.

Can I replace accessories or components myself?

Many accessories can be retrofitted without issue. However, safety-critical components like brakes, suspension, drivetrain, or handlebars should only be installed or replaced by qualified professionals.

My e-bike displays an error code – what does it mean?

Error codes usually come from the respective drive system and can have various causes. Note the displayed error code and contact your dealer. They can perform a precise error analysis using diagnostic software.

Where can I find the frame number of my bike?

The frame number – often also called VIN or serial number – is usually located in the following places on your RAYMON bike:

Under the bottom bracket: Turn your bike upside down and check the underside of the frame.
On the chainstay: On the side of the rear frame near the rear wheel.
Under the seat tube: Directly below the seat tube or on the seat clamp.

The number is usually engraved or applied as a sticker. If you can’t find it, check your purchase documents.

How do I properly care for my e-bike battery?

To ensure a long lifespan, we recommend:

Store the battery at temperatures between 10 °C and 20 °C.
Avoid storing the battery fully discharged for extended periods.
For long-term storage, maintain a charge level of around 30-60%.
Only use the original charger.
Protect the battery from extreme heat, frost, and moisture.