Our warranty extensions in detail
RAYMON Care
Your all-round protection.
Lifetime warranty on all RAYMON Bicycles frames - including chainstays and seatstays. 
Your backup for every ride.
Quick repair or replacement in the event that something does happen. 
Free of charge for first-time buyers.
Register your bike within 90 days of purchase on our website www.raymon-bicycles.com
1. covered area:
- Warranty on the structural integrity of frames and framesets (frame including chainstay and seatstay).
- Components such as shocks, suspension forks, bearings on full-suspension frames, as well as paintwork and decor are excluded.
2. warranty period:
- Valid for the first owner from the date of purchase, provided the bike is registered with RAYMON within 90 days of purchase.
3. replacement in the event of damage:
- Repair or replacement with a similar product with equivalent characteristics.
- Alternatively: A discount on a new product, based on an annual depreciation of 6% of the original sales price.
4. Exclusions from the warranty:
The warranty is void in the following cases
- Use on exercise bikes (e.g. Wahoo Trainer)
- Damage caused by accidents, falls or improper use (trailer operation, carrier systems)
- Use outside the intended area of use or in racing.
- Exceeding the permissible total weight
- Technical modifications without manufacturer approval
- Commercial use
- Changes to the frame number
- Maintenance and services not carried out in accordance with the manufacturer's specifications (e.g. suspension elements)
RAYMON CarePlus
Your all-round protection.
Lifetime warranty on all RAYMON Bicycles frames - including chainstays and seatstays.
Your backup for every ride.
Quick repair or replacement in the event that something does happen.
Free of charge for first-time buyers.
Register your bike within 90 days of purchase on our website www.raymon-bicycles.com
RAYMON gives you a 2+1 year warranty on Trailray, Tourray, Hardray, Crossray and all Select models from MY25.
We are extending the manufacturer's warranty: All drive systems, including controls and batteries, are covered against material and manufacturer defects for two years under the manufacturer's warranty. And with RAYMON CarePlus, we add another year on top.
Register your bike here
- Applies exclusively to the original purchaser (non-transferable), provided the bike is registered with RAYMON within 90 days of purchase.
- For rechargeable batteries: Warranty up to 800 charging cycles or remaining capacity < 70 %, whichever comes first.
- If repair or replacement is not possible, an equivalent replacement product will be offered.
- Consequential damage or loss of use will not be covered
- Improper handling or incorrect installation
- Falls, accidents or other external influences
- Noise development that does not constitute a functional impairment
- Use in unintended areas such as racing or commercial use
- Maintenance and care not carried out in accordance with the manufacturer's instructions
- Use of unauthorized chargers or accessories
- Removal or alteration of the serial number
- Tuning or other technical interventions